Idwell on Service Management

Thoughts on how to design and implement IT Service Management

6 Tips for Successful ITIL Adoption

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ITIL – the popular IT service management (ITSM) best practice framework – can be tough for people to wrap their heads around. So, to help organizations get a grip on ITIL 2011, I’ve put together a few tips to help ITSM leaders and practitioners get started.

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