What is TEM? Or ITAM? Or ITSM? For the first time, the answers are all in one place! Read on for the answers!
Category Archives: IT Management
DevOps: Still a big difference between expectation and reality
While most IT managers believe that DevOps and agility are important, only around a third believe they have the right infrastructure to implement it, according to a survey.
Source: DevOps: Still a big difference between expectation and reality | ZDNet
Part 1: The Economics of IT Service Management
Part 1: The Economics of IT Service Management.
10 Things you DON’t want to hear at CAB
Improve, automate, rinse and repeat: All aboard the starship DevOps
The ops staff canna take much more of this, cap’n
Source: Improve, automate, rinse and repeat: All aboard the starship DevOps • The Register
Gartner’s Take on Service Management is Right for the Wrong Reasons
Read Jarod Greene’s take on Gartner’s note regarding ITSM tools being useful “beyond IT.”
Source: Gartner’s Take on Service Management is Right for the Wrong Reasons
What do we mean by adopt and adapt? Part One » Optimal Service Management
IT as utility: Yorkshire Water Streamlines its Internal Operations with Service Request Automation
IT as utility: Yorkshire Water Streamlines its Internal Operations with Service Request Automation https://t.co/qpmC5CZwTG #ITSM
— Paul Leenards (@pllnrds) January 14, 2016
January 14, 2016 at 03:53PM
IT Optimization Brings Lean Six Sigma to IT Service Management
Truly Scared: IT Optimization Brings Lean Six Sigma to IT Service Management https://t.co/eeRYDaSGuR #ITSM
— Paul Leenards (@pllnrds) January 14, 2016
January 14, 2016 at 12:18PM
10 Surprising Ways Automation Can Simplify IT
10 Surprising Ways Automation Can Simplify IT https://t.co/taYKpGgd7R #ITSM
— Paul Leenards (@pllnrds) January 14, 2016
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via Twitter https://twitter.com/pllnrds
January 14, 2016 at 08:06AM
Idwell on Service Management 