Is ITIL still relevant in the digital world? It depends on an organisation’s understanding of ITIL and its application.
Source: Is ITIL still relevant in the digital world? – Dynatrace APM Blog
Category Archives: IT Management
Test Results Analysis at the Speed of DevOps
This article lists proven practices that speed up test results and analysis in order to complement accelerated continuous testing.
Source: Test Results Analysis at the Speed of DevOps – DevOps.comDevOps.com
How will ITSM play its part fighting the IT security threat?
Threats of terrorism mean that IT security is no longer just about business integrity issue, it has become a political issue. As the profile and importance of security grows, ITSM will increasingl…
Source: How will ITSM play its part fighting the IT security threat? | SITS Community
Reduce information security costs with smart strategy, personnel
Modern companies constantly face new online threats, but embedding data protection efforts in corporate strategy can ultimately reduce information security costs.
Source: Reduce information security costs with smart strategy, personnel
When Fred’s not really in charge of IT support
Are the right people in change of your IT support? Noel Bruton explains how to identify and nurture the right people to run your support services.
Source: When Fred’s not really in charge of IT support | SITS Community
How to be a great service desk leader, part 1
In his previous article, Noel Bruton identified the problems associated with service desk leadership. Now he explains the first steps that must be taken by those who wish to lead the service desk …
Source: How to be a great service desk leader, part 1 | SITS Community
Thinking outside the service management box: what ITSM can do for you outside the IT department
ITSM principles can help manage IT from a business value perspective, but don’t let it be confined to tech – the same benefits can be applied to the wider organisation
Four CIO tips for implementing DevOps
Four CIO tips for implementing DevOps https://t.co/2gkEiEjYWo #ITSM #DevOPS
— Paul Leenards (@pllnrds) January 5, 2016
January 05, 2016 at 07:54PM
Service-oriented business: Maritz transforms IT culture
Top 10 reasons why ITSM practitioners should welcome ITIL® Practitioner
Blog post from Karen Ferris, member of AXELOS
Source: Top 10 reasons why ITSM practitioners should welcome ITIL® Practitioner
Idwell on Service Management 