Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Getting to Grips with Change Management – A chat with Greg Sanker 

With the itSMF Norway ‘Working 9 to 5’ conference mere days away, time to have a chat with another of the presenters from the event. Greg Sanker is someone I have followed on social media for quite some time and his insightful blogs and contributions to discussions on various platforms have made me realize that […]

Source: Getting to Grips with Change Management – A chat with Greg Sanker – All Things ITSM


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Will Microservices Make the ‘Ops’ in ‘DevOps’ Obsolete? 

DevOps is a portmanteau of “developers” and “operations.” The concept of DevOps is about shifting IT culture in a way that enables developers and operations to work together more seamlessly. As more and more elements of DevOps become automated and leverage microservices such as container platforms, though, the operations side of that equation plays a …

Source: Will Microservices Make the ‘Ops’ in ‘DevOps’ Obsolete? – DevOps.com