IT operations management has become a hot topic in CIO circles today. For some time now, corporate America’s top IT pros have been bombarded with messages about
Source: How ITSM Can Help You Become a More Strategic Partner in Your Organization | Logicalis
Would you like that email account and Office installation a la carte?
Source: Serving up IT on a silver platter, also known as ITSM • The Register
The concept of being ‘agile’ has two primary meanings. There is Agile and agile.
Strategic insights on using IT to achieve business goals
Source: Dell’s ITSM approach
What is TEM? Or ITAM? Or ITSM? For the first time, the answers are all in one place! Read on for the answers!
Published in the Service Management Paper of May 27th, 2015
How to step back from your daily routine and give it the appropriate focus
In my role, I have the good fortune to travel around the country attending, and sometimes speaking at, conferences, seminars and workshops all dedicated to the art of Service Management. At these events, I get the opportunity to meet people at every stage of their ITSM journey.
There are the newcomers eager to soak up all there is to learn about improving the business value of IT.
Then there are the intermediate Service Management practitioners who are focused on specific processes such as Incident Management or Change Management.
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This is a link to an article from the daily Service Management Paper. This paper is published through an automatic process every day. On this site I start collecting the articles that are of interest as a way to archive the papers
Idwell on Service Management 