Published in the Service Management Paper of May 26th, 2015

Many people recognize DevOps as an enormous benefit — faster application deployment, automated toolchains, support of more granular updates, better cooperation across groups. However, less appreciated is the journey enterprise IT groups need to make to achieve this outcome. The plain fact is that established IT processes reflect a very different set of goals: stability, infrequent change, hands-on administration, and alignment with ITIL. So how does an enterprise IT organization implement change to achieve DevOps outcomes?

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