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ISO/IEC 20000 part 11 published – guidance on relationship between ISO/IEC 20000-1 and ITIL 

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Introduction ISO/IEC TR 20000-11 Information technology – Service management – Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and

Source: ISO/IEC 20000 part 11 published – guidance on relationship between ISO/IEC 20000-1 and ITIL | APMG-International Blog – Learning Trends for Professional Managers

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