Idwell on Service Management

Thoughts on how to design and implement IT Service Management

Employee Experience is The Only Metric You Need

by Leave a comment

Our company HappySignals was founded on the realization that IT service management (ITSM) teams are still measuring service quality in process metrics by way of service level agreements (SLA).

From Pocket http://ift.tt/2q5Xr5j

Unknown's avatar

Author: itsmdaily

Idwell's DIgital Curator collects interesting articles, blogs, websites and links that are relevant to the discussions at Idwell's website

Leave a comment