Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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License compliance a headache? Cloud could make it worse.

As IT and procurement communities are being surrounded by an army of SaaS, PaaS and IaaS sales teams, a potentially dangerous sentiment has grown that by shifting apps elsewhere and/or by paying subscription instead of owning perpetual licenses, the license compliance headaches (and ultimately th

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The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t care less about cloud? (Hopefully none of you are still at “what’s cloud?”) These and many other cloud “attitudes” tend to be present, all at the same

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