We strive to automate repetitive and laborious tasks, and best practices within ITIL Service Automation have some great insights.
Source: ITIL & ISO 20000 | ITIL Service Automation – Consistency in process execution | 20000Academy
Category Archives: IT Management
DevOps – friend or foe for YaSM?
Is there a need to adapt YaSM to the new DevOps world? Or is DevOps an approach that complements the YaSM framework?
Source: DevOps – friend or foe for YaSM?
What is ITIL? A Simple Explanation
Here’s the dead simple answer to “what is ITIL?” in layman’s terms.
Why You Shouldn’t Fear Agility in ITSM
The concept of being ‘agile’ has two primary meanings. There is Agile and agile.
Dell’s ITSM approach
Strategic insights on using IT to achieve business goals
Source: Dell’s ITSM approach
From Output driven to Outcome driven
Fred Kouwenberg looks at output driven versus outcome driven – customers are not solely focused on delivering projects on time and within budget.
3 Ways to Develop the Perfect DevOps Culture
DevOps is not a new concept, but it is still maturing. In the seven years since the first “DevOps Day” took place in Europe, DevOps’ influence has spread to every corner of the world. Many organizations have embraced the concept, and it’s changed the way business is done. These companies have benefited from removing the …
Source: 3 Ways to Develop the Perfect DevOps Culture – DevOps.com
DevOps and The Theory of Constraints (I)
Everything old is new again: how software development will come full circle in 2016
The history of software technologies has shown two things: trends of the past tend to crop up again, and they always inspire greater innovation
Reduce information security costs with smart strategy, personnel
Modern companies constantly face new online threats, but embedding data protection efforts in corporate strategy can ultimately reduce information security costs.
Source: Reduce information security costs with smart strategy, personnel
Idwell on Service Management 