Get comprehensive information on 7 key reasons to learn ITIL today. Understand why ITIL is widely used as the most important ITSM methodology in an enterprise and how it adds value.
Source: 7 Key Reasons to learn ITIL Today – Invensis Learning Blog
Category Archives: IT Management
5 Steps Toward Eliminating Technology Tunnel Vision
Why are changes to IT so slow?
The description of change in ITIL does not include fast. It talks about cost-effective and minimum risk, which both implies a bit of slowness. So one of the questions the business have to answer is their prioritization. Fast, with a higher risk or slower with a less risk. If you want both, you need probably need to do major changes to your IT infrastructure, neither cheap or risk free.
Source: Why are changes to IT so slow? — Disruptive architecture
When agile is the wrong choice for your organization
Agile methodologies focus on reducing the cost of change and uncertainty. But when it comes to certain products in the market, agile is the wrong answer.
Source: When agile is the wrong choice for your organization
Why Analytics and Automation Are Central to ITSM Transformation
Using ITIL® at the IRS: A Business Journey
The Internal Revenue Service (IRS) is a bureau of the Department of the Treasury in the USA. In its five-year strategic plan covering the period 2009 to 2013, the Commissioner of Internal Revenue Douglas Shulman intends to succeed through investing in two strategic foundations – people and technology. After several months of research and analysis, ITIL was chosen as the preferred service management framework for the IRS to operate under.
How will ITSM play its part fighting the IT security threat?
Threats of terrorism mean that IT security is no longer just about business integrity issue, it has become a political issue. As the profile and importance of security grows, ITSM will increasingl…
Source: How will ITSM play its part fighting the IT security threat? | SITS Community
Key IT Service Management Trends for 2016
Take a sneak peek into the future of IT service management, here!
Source: Key IT Service Management Trends for 2016 | Simplilearn
Business to IT alignment – Is ITIL helpful
When Suites Aren’t Sweet: The Best ERM Tools May Not Come From Your ITSM Vendor
Don’t get locked in. Here are five tools and capabilities where it may make sense to replace or supplement applications provided by your ITSM suite vendor.
Source: When Suites Aren’t Sweet: The Best ERM Tools May Not Come From Your ITSM Vendor
Idwell on Service Management 