Defending data isn’t easy. If it were, we wouldn’t see new data breach headlines on a weekly—or sometimes even daily—basis. That said, defending data also isn’t rocket science. A new report from Nuix highlights some of the major concerns with protecting data, and also illustrates some of the ways in which consistent vigilance is half …
Source: Continuous Security Key to Defending Your Data Well – DevOps.com
1. Process optimization (26% of respondents)
2. Service Catalog / self-service (19% of respondents)
3. Aligning IT with business needs (15% of respondents)
The long answer is: it depends on your organization’s understanding and application of ITIL
Source: Is ITIL Still Relevant? | @DevOpsSummit #DevOps #IoT #Microservices | Open Source Cloud
As far as functions go in an organization, the service desk comes alive only when something goes wrong. A computer goes down or a software expires or during an important release or deployment or even
Source: Why you should be implementing ITIL in your organization, and now!
Read important information on DevOps and ITIL. Understand the evolution of ITSM and how DevOps and ITIL can combine together and offer even more robust ITSM best practices.
Apply the best practices to move from a utilitarian role to a generative culture.
Hate CAB? Too slow and bureaucratic? Standard Changes are your secret weapon to Kill the CAB. Practical advice for reducing the changes coming to CAB.
Source: Killing CAB, Part I: Standard Changes – ITSMTransition
Measuring problem management Consider the case in the callout. While reading it, think about what might be wrong with that way of measuring problem management. The case study illustrates a […]
Source: Problem Management Metrics | This view of service management…This view of service management…
When expecting a software license audit in the future and when needing to prevent fines or to cut license costs, make sure to take the right precautions.
Source: Software license audit: Why there’s nothing to worry about | ITProPortal.com
A game is NOT just a game! https://t.co/7kWU8lxMj5 #BusinessGames #SeriousGaming
— Paul Leenards (@pllnrds) January 9, 2016
January 09, 2016 at 12:18PM
Idwell on Service Management 