Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

IT Staff Motivation: Don’t Let Work Steal the Fun

Working in IT, and particularly in IT support, can be a challenge. After all, you only usually get to speak with your customers when they have an issue and contact the service desk, they want something new, or you’re reviewing the month’s IT performance “by exception.

From Pocket http://ift.tt/2o4bS4w


Leave a comment

Business – IT Relationships

Behave Yourself…Or Else! When I contributed to GamingWorks’ book ‘ABC of ICT’ in 2007, little did I imagine that, ten years later, I’d be writing about the series of business-IT behaviour workshops that I have conducted across more than ten countries, and how my participants’ opinions r

From Pocket http://ift.tt/2mrRMok


Leave a comment

An Interview with Jonathan Fletcher, CTO at Hiscox Insurance

What an excellent lineup of speakers we have booked for DevOps Enterprise Summit (DOES17) London! If you have not had a chance to check out the list for yourself, you can watch this short video to see who else will be speaking at this year’s conference.

From Pocket http://ift.tt/2nwiL24


Leave a comment

The Rise of DIY App Builder Platforms in the Enterprise

The following is a guest contributed post from Ross Brown, Content Marketing Manager at Fliplet. Recent statistics have confirmed that more businesses than ever are creating enterprise apps, so it’s no surprise that the number of app development agencies and app builder tools has soared.

From Pocket http://ift.tt/2nWdDke


Leave a comment

IDC Names Four DevOps Infrastructure Automation Vendors as IDC Innovators

Press Release 17 Mar 2017 – International Data Corporation (IDC) has just released an IDC Innovators report recognizing four innovative automation vendors with revenue under $100 million providing development operations infrastructure.

From Pocket http://ift.tt/2nLnaKO