If you’re still not convinced you should be investing in BRM as a capability, then here is the sheet I presented at the itSMF chapter in Singapore. The sheet shows 3 of the top scoring ABC cards taken from workshops with more than 3000 organizations World-wide.
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ITIL – the popular IT service management (ITSM) best practice framework – can be tough for people to wrap their heads around. So, to help organizations get a grip on ITIL 2011, I’ve put together a few tips to help ITSM leaders and practitioners get started.
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In my last blog I gave you five tips that will help to make your IT service desk better, particularly in improving your customer’s experience with IT. Those tips ranged from how to make it easier for customers to contact the service desk, to the importance of writing good call notes.
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We are almost there. Agile practice has driven the adoption of continuous build orchestrated by a continuous integration workflow. Continuous build has led us to continuous test now driven by the continuous delivery pipeline. The final piece of the puzzle is continuous deployment.
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Over the last few weeks, we’ve had the pleasure of sharing Q&A’s with some of our renowned DevOps Enterprise Summit London conference speakers. Additionally, we had speakers join us for a live video chat.
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I learned about ‘The Diffusion of Innovation Theory’ in a DevOps Foundation training course. I wanted to get my DevOps certification but more than that to learn about what makes a DevOps initiative successful.
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Certainly by now we’ve all seen enough empirical and anecdotal evidence in support of the value to the business of diversity in the workplace to dispel any notion that it’s just another HR inconvenience to deal with.
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DevOps is much more than a set of practices for smarter software development. The benefits of Agile-type thinking — such as iterative development and continuous delivery — are being pushed beyond the IT department and out into the wider business.
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This question is currently being hotly debated in boardrooms and the IT press around the world, and some people feel that the response will impact their future for years to come.
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The speakers we have on this year’s DevOps Enterprise Summit (DOES17) London agenda are no doubt the best of the best. We recently made the full conference program available, so you can browse the sessions for yourself and start planning your DOES17 experience.
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Idwell on Service Management