Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Why you need an enterprise architect

What is an enterprise architect? As more enterprises tackle digital transformation and recognize the value of aligning their IT strategy, technology and processes with broader business goals, there’s a growing need for talented pros who can reduce complexity, establish solid technology processes an

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In this era of rapid digital transformation, enterprise-wide ERP process automation matters more than ever. Here’s why

The car you drive, the food you eat, the clothes you wear and the phone calls you make are all touched by an enterprise resource planning (ERP) system. Whether it’s Oracle, SAP or another supplier, the ERP software and processes manage the back-office functions of every major industry.

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Six Ways CIOs Can Drive #DigitalTransformation | @DevOpsSummit #DevOps #Analytics

Growing a digital business is essential for virtually every enterprise across every industry. Large enterprises and small businesses alike are digitizing their internal and customer-facing processes and services to increase efficiency, scale their businesses, and collect meaningful data.

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License compliance a headache? Cloud could make it worse.

As IT and procurement communities are being surrounded by an army of SaaS, PaaS and IaaS sales teams, a potentially dangerous sentiment has grown that by shifting apps elsewhere and/or by paying subscription instead of owning perpetual licenses, the license compliance headaches (and ultimately th

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The Top 5 Things ITSMers Get Wrong about Cloud Migration

As an IT service management (ITSM) professional, which public cloud “camp” are you in: Cloud is great? Cloud is a disaster? Couldn’t care less about cloud? (Hopefully none of you are still at “what’s cloud?”) These and many other cloud “attitudes” tend to be present, all at the same

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