The Service Desk is far from dead, in fact it is more important than ever.
Category Archives: IT Management
Enterprise Service Management – Not Just About ITSM Processes
While some still think of ITSM and ITIL as merely the service delivery and IT support processes they use the ITIL service lifecycle offers so much more.
Source: Enterprise Service Management – Not Just About ITSM Processes – All Things ITSM
DevOps Can Be Your Fountain of Youth
DevOps can enable established companies to regain some of the agility and innovation of a startup.
What Is the Value of ITIL?
Some of you know that next to managing TechAcute I have a corporate service provider day-job in which I focus on ITSM (IT Service Management) and Project Management. When I think back in time, I re…
How ITSM Can Help You Become a More Strategic Partner in Your Organization
IT operations management has become a hot topic in CIO circles today. For some time now, corporate America’s top IT pros have been bombarded with messages about
Source: How ITSM Can Help You Become a More Strategic Partner in Your Organization | Logicalis
The incident/service request debate
The line between an incident and a service request is often quite blurry and causes even the hardcore ITIL geeks among us to explosively disagree. As per ITIL v2, there was no such differentiation to
No, Agile does not ‘equal’ DevOps: Examining complexity and the long haul
No one talks about the network
Source: No, Agile does not ‘equal’ DevOps: Examining complexity and the long haul • The Register
2016 Predictions: Security, devops, big data and mobile testing
HPE sees security, devops, big data and mobile testing changes ahead.
Source: 2016 Predictions: Security, devops, big data and mobile testing – RCR Wireless News
ITSM vs. DevOps – Agility vs. Control – is this really battle royale?
DevOps is a customer centric focus creating value for end-customers. ITSM establishes this foundation for the end-users
Idwell on Service Management 