As companies build their teams, they should keep several points in mind. Implementing DevOps changes the skills that employees will need. Operations personnel, for example, will no longer configure environments manually; instead they will need to write scripts that automate configuration.
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Is your IT team struggling to implement large, enterprise-wide projects on time and under budget? By changing tactics, companies can save millions each year.
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If you look past the hype, existential concerns, and fear that Alexa is a CIA mole, there are some genuinely exciting developments happening in the world of artificial intelligence.
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Gartner publishes thought provoking research on the discipline of enterprise architecture. We aid our clients in developing their vision to stage planning a Business-Outcome-Driven Enterprise Architecture. We even provide a toolkit to help determine your business scope and focus.
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Many leaders are now aware of the dangers of collaboration overload and collaboration-tool overload in the workplace. The evidence continues to mount that, for many organizations, the costs associated with meetings, emails, IMs and other forms of workforce collaboration now exceed the benefits.
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Researchers at the University of Southern Queensland (USQ) have built a world-first automated process assessment tool based on the international standards for IT Service Management (ITSM) and process assessment. ITSM promotes service-oriented thinking in IT management.
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This resource provides some pointers on how to save money on your next maintenance renewal, support contract or subscription. It is a guide to the webinar recorded on the 30th March 2017, available on demand here: http://ift.tt/2oHzh09
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Is your organization planning to boost its IT service management (ITSM) maturity level by formally entering the world of change management? Why formally? All companies deal with change, but not all do so in a consistent and controlled way, i.e. with a formal change management capability.
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I remember reading a quote “Every business today is a technology company” or something close to that.
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This is the fifth of five blogs on self-service for IT, and how to increase your organization’s chances of success. So, if you missed the earlier blogs, I suggest that you read these others first: Then there are a number of other opportunities to increase the odds of self-service success.
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Idwell on Service Management