DevOps is one of the most powerful weapons that CIOs have in their arsenal. DevOps unites the entire enterprise in delivering business transformation with superior customer experience. Companies like Target, Capital One, Walmart, ING, Nordstrom, Netflixand JetBlue are already reaping the benefits.
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IT service management (ITSM) best practice is a great thing. Whether taken from ITIL – the most commonly adopted ITSM best practice framework – or not, it has helped countless individuals and organizations to improve.
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I admit it; I’m a fan of auto racing. I love how the teams work together, with practiced precision, to give their driver every opportunity to use her wits and skills to compete against equally formidable opponents. Engineering. Mechanics. Teamwork. Racing against the clock.
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Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks.
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Gartner’s 2017 CIO Agenda shows more and more enterprises joining digital ecosystems as digitization initiatives mature. Top performing organizations especially, separate themselves from the rest of the pack by emphasizing leadership, organization and technology capabilities.
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When I think about what data I’d like to see IT operations departments measure and report, there are two key things that I think of: How happy are the users of the IT service? How much disruption are IT failures causing to business users? I recently had the pleasure of seeing a demo of the lat
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Uncertainty is uncomfortable for everyone. Whether it’s political turmoil or a reorganization at your company, employees who are concerned about their future are likely to be distracted and unproductive.
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The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.
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This blog shares some insights on how to best overcome some of the challenges in adopting ITIL – the IT service management (ITSM) best practice framework – and its processes.
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Many high-performance organizations remain passionate about Vilfredo Pareto, the incisive Italian engineer and economist. They continue to be inspired by his 80/20 principle, the idea that 80% of effects (sales, revenue, etc.) come from 20% of causes (products, employees, etc).
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Idwell on Service Management