Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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G20 on blockchain: Essential to build accountable digital economy for all

Bitcoin, as a digital asset, may have been scrutinized around the globe but it the core idea or rather software that gives life to this monster – the blockchain – has increasingly gained acceptance around the globe and is now its benefits are officially recognized by the G20 group of countries.

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Build Culture by Building Habits

The culture within an organization isn’t built overnight. It doesn’t happen after that great employee conference you just had. It happens methodically over time. Culture isn’t an event; it is a process. As with anything worthwhile in life, it requires consistent effort.

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IDC Insights Launches Worldwide Digital Transformation (DX) Strategies Taxonomy

Press Release 20 Mar 2017 – International Data Corporation (IDC) today announced the roll-out of the IDC Digital Transformation (DX) Taxonomy across industry verticals represented by 14 Digital Missions, 60 Strategic Priorities, 160 Programs, and over 450 specific Use Cases.

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The 5 Paradoxes of Digital Business Leadership

“Leadership” has historically referred to “industrial leadership” – the managerial styles and structures that served industrial firms well for a century. But the leadership of digital businesses in the post-industrial age is fundamentally different and is defined by five paradoxes.

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An Over Emphasis on Innovation?

Technology is all about innovation.  It is almost impossible to find any tech or service provider that does not tout their ability to innovate. Innovation is exciting, new and different. But is innovation the key to success for tech companies?    I’m not sure.

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