Uncertainty is uncomfortable for everyone. Whether it’s political turmoil or a reorganization at your company, employees who are concerned about their future are likely to be distracted and unproductive.
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Category Archives: itstrategizer
How to Beat the Robots
Maybe the automation of jobs will eventually create new, better jobs. Maybe it will put us all out of work. But as we argue about this, work is changing. Today’s jobs — white collar, blue collar or no collar — require more education and interpersonal skills than those in the past.
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The Business Relationship Manager
The Business Relationship Manager is a role that serves as a strategic interface between the IT Service Provider and one or more Business Partners (or Business Units within a single organization) to promote, and influence Business Demand for IT services and products.
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ITIL Adoption Project Return on Experience
This blog shares some insights on how to best overcome some of the challenges in adopting ITIL – the IT service management (ITSM) best practice framework – and its processes.
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AI Is Going to Change the 80/20 Rule
Many high-performance organizations remain passionate about Vilfredo Pareto, the incisive Italian engineer and economist. They continue to be inspired by his 80/20 principle, the idea that 80% of effects (sales, revenue, etc.) come from 20% of causes (products, employees, etc).
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Mastering Complexity Through Simplification: Four Steps to Creating Competitive Advantage
Businesses compete in a world that is growing ever more complex. Disruptive technologies emerge with increasing frequency. Customers’ needs and demands change at breakneck speed. New competitors are always entering the fray.
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Deploying a two-speed architecture at scale
How can companies determine which technologies and processes to fast-track and which to leave alone? They need to identify their desired digital business capabilities and the role technology plays in supporting them.
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Idwell on Service Management 