When Anna-Katrina Shedletsky was working as an engineer at Apple, she often found herself traveling overseas and spending weeks at the factory to fix a problem on an electronics assembly line. Finding the root cause of an anomaly can be like finding a needle in a haystack.
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Josiah Renaudin: Welcome back to another TechWell interview. Today I’m joined by Tanya Kravtsov, a director of QA at Audible and keynote speaker at this year’s Agile Dev, Better Software & DevOps West conference. Tanya, thank you very much for joining us.
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Availability of IT services really matters. When services that a customer expects to be able to access aren’t available, that customer is going to be unhappy.
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Key themes at this year’s Pink-LATAM conference focused around Agility, Business Value, Risk and…..Culture. Culture and behavior seem to be increasingly featured topics at IT conferences as a critical barrier or enabler for the IT transformation facing many organizations.
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For a private company, we sure know a lot about Uber. We know its meteoric rise to become the most valuable “unicorn” in the world. We know its well-publicized issues with corporate culture. We know Uber has a tremendous void in leadership at the moment, with no CEO, COO, CFO, or CMO.
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What do Nike, Warner Bros. and The Hartford all have in common? For one thing, they all have Chief Digital Officers (CDOs).
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Public cloud services affect more than the traditional on-premise IT infrastructure. They also affect the people that deliver and manage IT services, and the operating and IT service management (ITSM) models used in doing it.
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In today’s business climate it is imperative that the IT Service Provider not only understand what the business strategy is, but be able to initiate and deliver services that not only support it, but help to shape it.
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I’ve been a regular attendee at the Service Desk and IT Support Show (SITS) in London for a few years. And this year was yet another busy and fun event.
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I’ve said it before and no doubt I’ll say it again (and again) – we love stats and benchmarks in IT. Probably even more than we love IT service management (ITSM) best practice based on my observations of how often different things get shared on social media.
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Idwell on Service Management