What is the case for business intelligence (BI) in IT service management (ITSM)? Stephen Mann answers this question and more.
Source: ITSM and Business Intelligence: Why Do We Continue To Ignore Our Wealth of ITSM Data?
Category Archives: IT Management
ITIL V4 is born
The Open Group has published the IT4IT™ Reference Architecture, Version 2.0, an Open Group Standard. http://pubs.opengroup.org/it4it/refarch20/index.html
IT4IT is a real architecture model, it is well defined with logical elements and definitions of Functional Components and their relationships. It is based on four value streams:
- Strategy to Portfolio (S2P)
- Requirement to Deploy (R2D)
- Request to Fulfill (R2F)
- Detect to Correct (D2C)
Source: ITIL V4 is born | pohjoisviitta
KPMG Spotlights Key Risk Management Issues For 2016
Is there a DevOps skills gap?
The fact that job ads are putting such emphasis on the importance of skill sets being current signals to me a trend within the DevOps landscape: the ever-widening gulf between technological innovation and those who have exposure to it.
A third of all IT infrastructure spending now goes to the cloud
The analysts from International Data Corp. (IDC) have just published their latest Worldwide Quarterly Cloud IT Infrastructure Tracker, and it shows that around
Source: A third of all IT infrastructure spending now goes to the cloud | SiliconANGLE
Top 10 Reasons Your Organisation Should Be Considering DevOps
Is DevOps just the new buzzword? Is it a silver bullet? Will it deliver improvements? Here are ten reasons why your organisation should be looking at DevOps. 1. Your customers will thank you Business demands are changing and traditional eighteen month long waterfall projects won’t cut it anymore. Adopting DevOps practices like continuous delivery can […]
Source: Top 10 Reasons Your Organisation Should Be Considering DevOps | ITSM Zone
2016: What does the future hold for DevOps?
Jason DuMars, director of technical operations at SendGrid, looks at how DevOps came to be, and what its future looks like.
Serving up IT on a silver platter, also known as ITSM
Would you like that email account and Office installation a la carte?
Source: Serving up IT on a silver platter, also known as ITSM • The Register
Why I Hate ITIL So Much
In the middle of 2014, Justin Warren sent me a series of interview questions on the topic of why I hate ITIL so much. The process of writing a response got me … um, motivated and spat a substantial amount of bile. Here it is. Why do you hate ITIL so much? How did you […]
DevOps does not negate ITIL or ITSM; they can be leveraged for greater agility
DevOps has become a reality in many organizations, stressing the integration of developers and IT operations staff, but it doesn’t mean existing
Idwell on Service Management 