In April 2016, Facebook launched an open version of Messenger which invited developers to create artificial intelligence chatbots that would interact with Facebook users. The excitement that followed was immediate, and by June 2016, 11,000 bots had been made available.
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One night in Corvallis, with the Oregon State basketball team heading to its 14th straight loss of its season, the talk around the hotel bar moved from the television screen to a far different form of communication — chatbots. No one used that word, of course.
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Today, chatbots are one of the most common AI based enterprise applications. Most commonly used in support of customer care or for information retrieval, a chatbot is an application that is able to converse with a human via text or voice.
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You currently can’t escape all the talk of bots and, in particular, chatbots – computer programs that conduct conversations (with humans) via auditory or textual methods.
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Idwell on Service Management