Our company HappySignals was founded on the realization that IT service management (ITSM) teams are still measuring service quality in process metrics by way of service level agreements (SLA).
From Pocket http://ift.tt/2q5Xr5j
Tag Archives: ITSM Tools
Service Introduction: The Critical Link Between IT Projects and Service Delivery
Have you ever experienced an IT project landing into production where IT support and business users are surprised (and most likely unhappy)? Someone forgot to tell them about it? The support documents were not in place when you needed them? The service level agreement (SLA) was never agreed? Nob
From Pocket http://ift.tt/2qDvTkA
Has Your ITSM Implementation Hit a Glass Ceiling?
Wikipedia defines a “glass ceiling” as a metaphor used to represent an invisible barrier that keeps a given demographic from rising above a certain level in a hierarchy.
From Pocket http://ift.tt/2pTC3jg
Tips for the Seasons of ITSM
Winter, spring, summer, or fall – strategy, design, transition, operation, or continual service improvement (CSI). Just as the year moves and transitions through seasons, as does your IT service management (ITSM) processes.
From Pocket http://ift.tt/2pb0Cqx
ITSM Metrics: The New Alternative Facts?
For those in the United States, the phrase “alternative facts” came into popular use on January 23, 2017. The term was used in a context to indicate a reality, that many people witnessed, was not accurately portrayed.
From Pocket http://ift.tt/2pHpvIm
6 Tips for Successful ITIL Adoption
ITIL – the popular IT service management (ITSM) best practice framework – can be tough for people to wrap their heads around. So, to help organizations get a grip on ITIL 2011, I’ve put together a few tips to help ITSM leaders and practitioners get started.
From Pocket http://ift.tt/2pByI50
Is DevOps REALLY the New Answer to Business Technology Value?
This question is currently being hotly debated in boardrooms and the IT press around the world, and some people feel that the response will impact their future for years to come.
From Pocket http://ift.tt/2ok2jyK
Improving IT and Business Value with Serious Play
The team of executive directors strode purposefully into the room. Their shoulders deflating somewhat as they realized that they’d promised a two-hour slot to the corporate IT organization for a mini workshop.
From Pocket http://ift.tt/2naeeid
Service Safaris: Understand How Corporate IT is Really Used
No I haven’t made the term up. “Service safari” and the similar “customer safari” are both legitimate business terms. And, if you want to get technical, then a service safari is both a proven design and “outside-in” service management concept.
From Pocket http://ift.tt/2oUHUEq
Sometimes I Just Want Service, You Can Keep Your Experience
This winter my vacation plans changed from the normal routine for the first time in 15 years. Previously, every winter break had been the annual “family and friends” ski trip to North Conway.
From Pocket http://ift.tt/2oiB4Wh
Idwell on Service Management 