Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Your next computer could be in a data center

Computers have become more powerful and more portable, letting you execute some compute-intensive tasks on your laptop. But internet connections have also become incredible faster, making it much easier to outsource some tasks to servers sitting in a data center.

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Retooling Your IT Organization: Why Now Is The Time To Step Out Of The Server Room

Throughout history, humans have inserted automation into processes as a means to improve utilization and increase speed. Telephony is a perfect example: Approximately 60 years ago, switchboard operators connected phone calls via circuits on a manual switchboard.

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Continuous Deployment – The Final Step of Continuous Delivery

We are almost there.  Agile practice has driven the adoption of continuous build orchestrated by a continuous integration workflow.  Continuous build has led us to continuous test now driven by the continuous delivery pipeline.   The final piece of the puzzle is continuous deployment.

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