Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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The Rise of DIY App Builder Platforms in the Enterprise

The following is a guest contributed post from Ross Brown, Content Marketing Manager at Fliplet. Recent statistics have confirmed that more businesses than ever are creating enterprise apps, so it’s no surprise that the number of app development agencies and app builder tools has soared.

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Devs are from Mars, Ops are from Venus: Can analytics bridge the gap?

In a perfect world, DevOps (the culture of integrating software development and its day-to-day operation in the data center) should be seamless, with Devs and Ops working side by side in harmony and understanding each other’s playing field, options and consequences.

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Want a Strong ITIL Strategy? Start with the Right People

Many ITIL® training alums may wonder, “Now that I’ve learned these best practices, how do I actually implement them in my workplace?” An effective ITIL strategy is the product of a concerted focus on people, process and technology, as well as an ongoing, cost effective and valuable IT servic

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5 Common Service Desk Mistakes and How to Avoid Them

People like to talk and write about the future of IT service management (ITSM). It might be because it seems cooler than the ITSM status quo. It might also be because people don’t want to retread over the same ground gain – after all, blogging has been around since the start of the millennium.

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The 5 Paradoxes of Digital Business Leadership

“Leadership” has historically referred to “industrial leadership” – the managerial styles and structures that served industrial firms well for a century. But the leadership of digital businesses in the post-industrial age is fundamentally different and is defined by five paradoxes.

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IDC Names Four DevOps Infrastructure Automation Vendors as IDC Innovators

Press Release 17 Mar 2017 – International Data Corporation (IDC) has just released an IDC Innovators report recognizing four innovative automation vendors with revenue under $100 million providing development operations infrastructure.

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