Idwell on Service Management

Thoughts on how to design and implement IT Service Management


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Why Overlooking Capacity Planning is a Serious Threat to Digital Transformation Success

‘Capacity-centred IT’ is a concept that was introduced at last year’s CIO Summit by Innovation Solution Evangelist, Carrie Nauyalis. Capacity is concerned with having the right IT staff with the right skills and the right availability.

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Leaner, Faster, and Better with DevOps

As companies build their teams, they should keep several points in mind. Implementing DevOps changes the skills that employees will need. Operations personnel, for example, will no longer configure environments manually; instead they will need to write scripts that automate configuration.

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