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Category Archives: digital organization
Product managers for the digital world
The role of the product manager is expanding due to the growing importance of data in decision making, an increased customer and design focus, and the evolution of software-development methodologies.
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When the customer experience starts at home
To serve end customers better, begin with your employees.
Charity, the saying goes, begins at home. So too does a superior customer experience.
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Top Resources for Leveraging DevOps Best Practices and Patterns
As enterprise leaders find success in DevOps, more information is available in the marketplace. While new resources and advice are released all the time, the market has become a bit saturated with information.
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Digital Transformation Basics for ITSM Pros
Digital transformation is one of the most important organizational topics right now. It promises to revolutionize the way that technology is used by businesses, opening new market sectors, improving customer experience, and helping organizations redefine the products and services they deliver.
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How Business Relationship Management Could Help You Chase the Right Balls
Yesterday I walked home through the park and watched someone throwing around a ball with his dog. Literally every time the guy first shaped to throw the ball, the dog ran off in the direction it expected the ball to go.
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Employee Experience is The Only Metric You Need
Our company HappySignals was founded on the realization that IT service management (ITSM) teams are still measuring service quality in process metrics by way of service level agreements (SLA).
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IT-Wise, Business-Foolish? Time to Look at the Bigger Picture
The IT industry invests heavily in finding better ways to deliver IT services. Yet the business only realises value from IT services when they make effective use of the information that IT services provide. And this is often not the case.
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Reinventing How Teams Deliver Software as Products for the Digital World
Are you still using the same way for your lean IT team to deliver digital experiences? And will you be ready when three-quarters of digital business leaders pivoted from project to product portfolio management by 2020, and the product model will outperform in both customer satisfaction and busi
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The Andon cord and ITSM’s DevOps challenge
If enterprise IT organisations seek to understand and integrate DevOps, they need to be aware of some of the key influences on the movement’s culture, such its roots in Lean manufacturing. One famously visible feature of the Toyota Manufacturing System is the Andon cord.
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Idwell on Service Management 