Enterprises are moving toward chatbot technology to help them scale and automate certain business processes such as customer interaction and workflow.
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Category Archives: Digital Transformation
Avoiding the seven deadly sins of customer-experience transformations
Efforts to improve the customer experience can deliver tremendous value, but temptations that can undo good intentions lurk in any change program. Resist seven common missteps.
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A Journey from IT industry Guidance to Business Value
If you read blogs, articles and books, and attend conferences and tradeshows, then you’re probably looking for IT industry guidance that you could use to improve your way of working and the services that you provide.
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Doing Business in a Digital World – Companies need to step up
We have long talked of the digital transformation that is happening all around us, we now expect to be able to complete business transactions simply, cleanly and digitally wherever we may be in the world.
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Connecting the data: Digital transformation relies on more than just tech
The path to digital transformation is full of potholes for much of the enterprise. The industry-wide issues at hand are hundreds of billions of dollars of legacy equipment and the time it takes to get a project accomplished.
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Why Overlooking Capacity Planning is a Serious Threat to Digital Transformation Success
‘Capacity-centred IT’ is a concept that was introduced at last year’s CIO Summit by Innovation Solution Evangelist, Carrie Nauyalis. Capacity is concerned with having the right IT staff with the right skills and the right availability.
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Use automation to give HR a seat at the boardroom table
Businesses are typically focused on two things: improving productivity and increasing profits. But without a tech-driven strategy in place, companies are battling to achieve these goals.
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How to Design and Run IT Projects CEOs Will Love
Is your IT team struggling to implement large, enterprise-wide projects on time and under budget? By changing tactics, companies can save millions each year.
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How Design Thinking Can Boost Digital Transformation
Disruptive technologies, changing customer behavior and shifting economic and political winds have led to complex challenges requiring innovative, nimble solutions that are not business-as-usual.
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Why there is more to digital than ones and zeros
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Idwell on Service Management 