Idwell on Service Management

Thoughts on how to design and implement IT Service Management


Leave a comment

Setting the Stage for Digital Transformation

Being customer-centric in a digital world requires not a plan but a process. Digital technology has transformed business by rapidly eroding any and all barriers – physical, institutional or temporal – between customers and the satisfaction of their needs and desires.

From Pocket http://ift.tt/2qqLVAg


Leave a comment

Why you need an enterprise architect

What is an enterprise architect? As more enterprises tackle digital transformation and recognize the value of aligning their IT strategy, technology and processes with broader business goals, there’s a growing need for talented pros who can reduce complexity, establish solid technology processes an

From Pocket http://ift.tt/2ruIDtg


Leave a comment

The ‘cobots’ are coming. Is your IT team ready?

At Creating Revolutions, an employee affectionately nicknamed “Manuel Noriega” assembles the tiny components of a customer service paging device. Unlike other employees of the startup, Manuel works for hours, day in and day out, without bathroom breaks or healthcare benefits.

From Pocket http://ift.tt/2qqvDXW