Lines between products, services, and user environments are blurring. The ability to craft an integrated customer experience will open enormous opportunities to build new businesses.
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Tag Archives: itstrategizer
Kill the CAB
Requiring permission from a Change Advisory Board after a change is complete is absurd. A system has to be broken to need any discussion by that stage. Fix the system and kill the CAB. Its possible. Building on my post about how Change goes away, let’s look at its worst manifestation, the CAB.
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The Business Relationship Maturity Model
The Business Relationship Maturity Model (BRMM) is a way to help surface and understand the maturity of the relationship between a Provider (internal IT organization) and their Business Partner. This is not about the maturity of the BRM role or process.
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Taking a new approach to data management in the cloud
The move to digital with its accompanying shift to the cloud, use of IoT sensors and advanced analytics is a profound change for both business and IT.
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Digital Transformation: More than Just a Buzzword
Lately, it seems that digital transformation has become a term that is used pretty liberally as a convenient phrase for justifying a technology conversation.
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Are chatbots just another fad?
In April 2016, Facebook launched an open version of Messenger which invited developers to create artificial intelligence chatbots that would interact with Facebook users. The excitement that followed was immediate, and by June 2016, 11,000 bots had been made available.
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Digital Transformation – Survey Shows that Leadership is in Crisis
Wipro Digital, the digital business unit of Wipro, has just released a new study that shows that leadership within digital transformation may be in crisis. Half of senior executives feel that their company is not successfully executing against 50% of their strategies.
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A Fool with An ITSM Tool, Is Still a Fool
IT help desk, and then service desk, teams have long been mesmerized by the advertised benefits of the latest service desk or IT service management (ITSM) tool, showcased to bring order to the chaotic mess in IT departments and to improve the relationships with colleagues wanting assistance.
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What’s really happening right now with chatbots
One night in Corvallis, with the Oregon State basketball team heading to its 14th straight loss of its season, the talk around the hotel bar moved from the television screen to a far different form of communication — chatbots. No one used that word, of course.
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What is Digital Transformation?
What is Digital Transformation?
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Idwell on Service Management 