Throughout history, humans have inserted automation into processes as a means to improve utilization and increase speed. Telephony is a perfect example: Approximately 60 years ago, switchboard operators connected phone calls via circuits on a manual switchboard.
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From ATMs and mobile wallets to chatbots and robo-advisors, technology relentlessly transforms how we store, transfer, and manage money. Capital One moves at the forefront of this transformation — one of the largest and among the first banking institutions in the U.S.
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The most used buzzwords so far in 2017 are Artificial Intelligence (AI) and Machine Learning (ML) but it is becoming clear that their use covers widely disparate situations including analytics, autonomous cars, cyber security, IoT, marketing, digital assistants and the father of it all – big data.
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I’ve consulted on many ITSM initiatives and it always seemd a struggle to effect improvement: all stick and no carrot; dragging horses to the river with no interest in drinking. My DevOps consulting these days is a different experience – of happy horses following willingly and drinking their fill.
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Just 25 passwords account for one third of all authentication attemptsm according to new research released today by NTT Security, the specialized security company of NTT Group. The report also shows that phishing attacks are now responsible for three-quarters of all malware.
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It’s been said that CX is the new competitive battlefield and brands that lead in CX put the customer front and center. If the customer is truly at the center of your CX strategy, then communication with customers must be a cornerstone of that strategy.
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Critics of Silicon Valley are having a bit of fun with Juicero, the San Francisco–based startup seeking to disrupt the juicing industry by selling a US$399 Wi-Fi-enabled juicer and $8 bags of fruits and vegetables. The company had raised nearly $120 million in venture capital funding.
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New research released by ServiceNow paints a disturbing picture of the ability of businesses to detect, prioritize and eliminate security threats effectively.
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OSLS Linus Torvalds believes the technology industry’s celebration of innovation is smug, self-congratulatory, and self-serving. The term of art he used was more blunt: “The innovation the industry talks about so much is bullshit,” he said. “Anybody can innovate.
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Idwell on Service Management