On February 23, 2017, Scott Knox and I led a discussion for a Vivit webinar to discuss and share what the latest industry trends and developments mean for IT Service Management and the service desk organization. What can you expect from the webinar recording?
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Cognitive computing is a term you’re bound to be hearing more and more often. Here’s what it means — and how it overlaps with fields like big data, Internet of Things and machine learning.
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Working in IT, and particularly in IT support, can be a challenge. After all, you only usually get to speak with your customers when they have an issue and contact the service desk, they want something new, or you’re reviewing the month’s IT performance “by exception.
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I’m old enough such that my IT career began long before popular IT “movements” or frameworks – whether that be IT management or IT service management (ITSM).
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Behave Yourself…Or Else! When I contributed to GamingWorks’ book ‘ABC of ICT’ in 2007, little did I imagine that, ten years later, I’d be writing about the series of business-IT behaviour workshops that I have conducted across more than ten countries, and how my participants’ opinions r
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To say that digital technology has changed the world is an understatement. Digital transformations are revolutionizing entire industries and reshaping every aspect of business. To stay competitive, businesses must accelerate the delivery of digital products and services.
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What an excellent lineup of speakers we have booked for DevOps Enterprise Summit (DOES17) London! If you have not had a chance to check out the list for yourself, you can watch this short video to see who else will be speaking at this year’s conference.
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DevOps, and Ops in general, is one of the most important components of a company’s production machine. Investing in building a winning DevOps team should be a priority for every company and will pay off quickly. As organizations and operations grow (products, features, number of customers, etc.
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The culture within an organization isn’t built overnight. It doesn’t happen after that great employee conference you just had. It happens methodically over time. Culture isn’t an event; it is a process. As with anything worthwhile in life, it requires consistent effort.
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The growth of cloud computing has exceeded almost everyone’s expectations over the past five years, with cloud accounting for 70% of related IT market growth from 2012 to 2105.
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Idwell on Service Management